You must be at least 18 and able to enter a contract. Uploop is sold to professionals for use in their practice, so unlike our consumer app it is a business tool and the account belongs to a business rather than to a private individual.

You are responsible for everything done under your account, including by anybody you invite into your practice. Keep your credentials to yourself, and remove seats when people leave.

Uploop is software that helps a coaching practice run: a roster of clients, a calendar and public booking page, programmes of sessions with assignments and check-ins attached, automatic session summaries and briefs, intake forms, invoices and payment collection.

Some of those features use machine learning to draft, summarise and highlight. Everything drafted is a draft. You decide what is sent, what is recorded and what is said in the room.

This is the section to read twice. Uploop is not coaching, therapy, counselling, psychotherapy, medical or mental health care, legal advice or financial advice. It does not supervise you, accredit you, or make you competent.

Nothing Uploop produces is a clinical assessment. The summaries, trends and briefs are conveniences built from what you and your clients typed. They are not diagnoses and must not be presented to anybody as though they were.

Uploop is not an emergency service. If a client is at risk, act as your professional obligations require. Do not rely on software to notice, escalate or respond.

You choose an email and a password, and you may invite colleagues as seats on your practice. Practice owners can see the practice's clients, sessions and money. Seats see what the owner grants them.

You are responsible for the lawful basis on which you hold client information, for the promises you have made to your clients, and for any professional body whose rules you work under.

Your clients are your clients. We will not market to them, will not introduce them to another coach, and will not use their information for anything except providing Uploop to you.

You are responsible for telling your clients what you use Uploop for, and for having whatever permission your jurisdiction and your profession require before you put their information into it.

Clients get their own login to the client app, where they answer check-ins, do assignments and join sessions. What a client writes there is written for you, and we treat it as yours to hold and theirs to withdraw.

You may not use Uploop to harass anybody, to hold information about people who have not agreed to be your clients, to build a competing product, to reverse engineer the service, to resell access, or for anything unlawful.

You may not present machine-drafted text as a clinical opinion, and you may not use Uploop to make automated decisions about a person that carry legal or similarly significant effects.

A subscription is billed monthly or yearly in advance and renews until you cancel. Cancelling stops the next renewal; it does not refund the period you are in, though we will refund a period you have not used if you ask and the circumstances are reasonable.

Card payments from your clients settle into your own connected Stripe account. Processing costs 3.15% plus 30 cents per successful transaction. There is no commission on top of that, no rate that rises with your prices, and nothing at all on money you take another way.

Refunds to your clients are yours to give. Processing fees on a refunded payment are not returned to us either.

You keep ownership of everything you and your clients create in Uploop: notes, programmes, forms, summaries, page copy and records. You give us the licence we need to store it, display it back to you, and process it to run the features you have switched on.

We do not use your content, or your clients' content, to train machine learning models, and our providers are contractually barred from doing so on our behalf.

We aim to keep Uploop running and will tell you when we cannot. We do not promise uninterrupted service, and we may take it down for maintenance. Nothing here is a service level agreement unless we have signed one with you separately.

Support is by email. We try to answer within two business days.

Uploop is provided as is and as available. We do not warrant that it will be uninterrupted, error free, or that anything it drafts, summarises or predicts will be accurate. Where the law requires a minimum warranty we give that minimum and no more.

To the extent the law allows, we are not liable for indirect, incidental, special or consequential losses, or for lost profit, lost clients or lost data. Our total liability is capped at the greater of what you paid us in the twelve months before the claim, or one hundred dollars.

This cap does not apply to our own willful misconduct or gross negligence, or to anything the law says cannot be limited.

You will cover us against claims arising from your breach of these terms, your professional conduct, the promises you made to your clients, and any information you put into Uploop that you had no right to hold.

You may cancel and delete your practice at any time from settings. We may suspend or end an account that breaches these terms, that we are required to close, or that is being used to harm somebody.

You can export your clients, sessions and invoices before you go. After deletion we remove your data within thirty days, except records we are required to keep for tax and dispute purposes.

Write to us first. If a dispute is not resolved within thirty days it is settled by binding arbitration before the American Arbitration Association, individually rather than as part of a class. You may opt out of arbitration by writing to legal@tryaccordial.com within thirty days of first accepting these terms.

These terms are governed by the law of the State of New Jersey.

We may change these terms. Material changes are announced in the product at least thirty days before they take effect, and recorded in a public changelog. Continuing to use Uploop after that is acceptance.

General: support@tryaccordial.com. Legal: legal@tryaccordial.com. Privacy: privacy@tryaccordial.com. Security: security@tryaccordial.com.

Accordial Tech LLC, 971 US Highway 202N STE N, Branchburg, New Jersey 08876.

Coaches and practices using Uploop, people they invite as seats, and clients using the Uploop client app or booking through a practice page. It also covers visitors to this website.

It does not cover what a coach does with information after exporting it, or third party services you connect such as Google Calendar, Outlook or Stripe.

For your own account we are the controller: your name, email, practice details and billing state are ours to explain and account for.

For your clients' information we are the processor and you are the controller. You decide what to collect and why. We hold it, process it on your instructions, and hand it back or delete it when you say.

About you: name, email, password hash, practice name and branding, plan and billing state, timezone, and how you use the product.

About your clients, on your instruction: name, email, phone if you add it, intake answers, session records and summaries, assignments and check-in answers, booking and payment records.

Automatically: IP address, device and browser, pages visited, and error reports. We keep this to run and secure the service.

We do not collect government identifiers, health insurance information, or payment card numbers. Card details go to Stripe and never touch our systems.

We run the product: show your roster, send your forms, hold your calendar, produce your briefs, take your payments, and email the people you tell us to email.

We use aggregate, non-identifying usage information to understand what is worth building. We do not build profiles of your clients for our own purposes, and we do not sell anything to anybody.

Session summaries, briefs and drafted programmes are produced by machine learning models run by our providers. Content sent for that purpose is processed under contracts that forbid retention beyond the request and forbid training on it.

Model output can be wrong. Everything is presented to you as a draft, and you are the professional who decides what is true.

Only the vendors it takes to run the service: our cloud host, Stripe for payments, our email provider for the messages you send, our video provider for sessions, our model providers for the drafting features, and an error reporting service.

Each is bound to use the information only to provide their service to us. We do not share with advertisers or data brokers, and there are none of either in this product.

This site uses no advertising pixels, no session replay, and no cross site identifiers. The product uses the cookies it needs to keep you signed in and a first party analytics record of feature usage that does not fingerprint you.

The client app carries no advertising SDKs.

Data is held on servers in the United States. We keep your account information while your practice is open. When you delete a practice we remove its data within thirty days, apart from invoices and payment records, which we keep for seven years because tax and dispute rules require it.

Error reports are purged after ninety days. Backups roll off within thirty five days.

You can export and delete from inside the product at any time. If a client asks you to correct or erase their record, do it in Uploop and it is done; if you need our help, write to privacy@tryaccordial.com.

Depending on where you live you may have rights of access, correction, deletion, portability, and objection under the GDPR, the UK GDPR, the CCPA and CPRA, and other state laws. We honour them, and we do not charge for them or treat you differently for exercising them.

We respond to rights requests within thirty days.

Uploop is not for children. Do not create client records for anybody under 16 without the consent their jurisdiction requires, and do not use the client app with anybody under 13. Tell us if you believe we hold a child's information and we will remove it.

Traffic is encrypted in transit and data is encrypted at rest. Access to production is limited to the people who need it and logged. We will tell affected practices without undue delay if a breach puts their information at risk.

Report anything you find to security@tryaccordial.com.

If we are compelled by valid legal process we will comply, and where we are allowed to tell you, we will. We will not hand over a practice's client records on an informal request.

Material changes are announced in the product at least thirty days ahead and recorded in a public changelog. You can export and delete before they take effect.

It cannot govern what your clients do with their own devices, what a connected calendar provider knows once you connect it, or what Stripe is required to disclose under its own obligations.

It is not a promise that machine learning is accurate, and it is not a substitute for the promises you make your clients yourself.

Privacy and rights requests: privacy@tryaccordial.com. Security: security@tryaccordial.com. Everything else: support@tryaccordial.com.

Accordial Tech LLC, 971 US Highway 202N STE N, Branchburg, New Jersey 08876.

By downloading or using the Uploop client app you accept this agreement. It is between you and Accordial Tech LLC. Apple and Google are not parties, are not responsible for the app, and have no obligation to support it.

Where you obtained the app through Apple, Apple's Media Services Terms and Conditions also apply, and where they conflict with this agreement on matters between you and Apple, theirs govern.

A personal, limited, non exclusive, non transferable, revocable licence to install and use the app on devices you own or control, for the purpose of working with a coach who uses Uploop.

You may not sublicense it, share your account, or make the app available over a network to devices that are not yours.

Copy, modify, translate, reverse engineer, decompile or disassemble the app, except where the law says you may.

Remove or obscure any notice of ownership, use the app to build a competing product, use it to harass anybody, or use it for anything unlawful.

You must be at least 18, or the age of majority where you live, and able to enter a contract. If a coach works with you as a minor, that arrangement is between you, your guardian and the coach, and it must satisfy the law where you all are.

Your coach invites you and holds your client record. They can see your check ins, your assignments, your bookings and your payments to them, because that is the point of the app.

We hold that information on their behalf. If you want it corrected or removed, ask your coach first; you may also write to privacy@tryaccordial.com and we will help.

If you stop working with a coach, ask them to close your record. Deleting the app does not delete it.

Some things you see are drafted by machine learning: prompts, summaries, and reminders. They are conveniences, not advice, and they are not always right.

Your content is not used to train models.

It is not therapy, counselling, psychotherapy, medical or mental health care, and it is not a substitute for any of them. Your coach is a coach, and coaching is not a regulated clinical profession in most places.

It is not an emergency service. If you are in crisis, contact your local emergency number or a crisis line. In the United States you can call or text 988.

Where you pay your coach through the app, the payment is to your coach and settles into their account. Refunds are theirs to give under their own policy.

Where any purchase is made through Apple's In App Purchase, Apple handles the billing and Apple's refund policy applies.

The app may link to your coach's page, a video session, or a resource they have shared. We are not responsible for those services, their content or their availability.

We own the app, its design and its trademarks. You own what you write in it. Nothing here transfers ownership of either.

We are solely responsible for maintaining and supporting the app. Apple has no obligation to do so.

The app is provided as is and as available, with all faults and without warranty of any kind, including merchantability and fitness for a particular purpose, to the fullest extent the law allows.

If the app fails to conform to any applicable warranty and you obtained it through Apple, you may notify Apple, and Apple may refund the purchase price. Beyond that refund Apple has no other warranty obligation.

To the extent the law allows, our total liability to you under this agreement is capped at fifty dollars, and we are not liable for indirect or consequential loss. Nothing here limits liability for personal injury caused by our negligence where the law does not allow that limit.

We, not Apple, are responsible for addressing any claim that the app fails to conform to legal requirements, or any claim under product liability, consumer protection or similar law.

We, not Apple, are responsible for investigating and defending any third party claim that the app infringes intellectual property rights.

Apple and its subsidiaries are third party beneficiaries of this agreement, and on your acceptance Apple has the right to enforce it against you.

You may not use the app in a country subject to United States embargo, or if you are on a restricted party list, or for the development of weapons.

The app is a Commercial Item as that term is defined in 48 C.F.R. 2.101, and is licensed to United States Government end users with only those rights granted to all other end users.

This agreement is governed by the law of the State of New Jersey, except where a mandatory law where you live says otherwise. Disputes follow the process set out in the Uploop Terms of Service.

We may update this agreement, and will give notice in the app of material changes. Continuing to use the app is acceptance.

Support: support@tryaccordial.com. Legal: legal@tryaccordial.com. Privacy: privacy@tryaccordial.com. Accordial Tech LLC, 971 US Highway 202N STE N, Branchburg, New Jersey 08876.